K2Hand

Welcome to the first k-pop second hand shop!

Privacy Policy

Last updated: 15.09.2025

K2Hand.eu (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Data We Collect

We collect and process the following categories of personal data:

  • Billing and Shipping Details: Name, address, phone number, and payment-related details provided during checkout.
  • Account Information (optional): Email, password, and order history if you choose to register an account.
  • Cookies and Session Data: To maintain your shopping cart and improve user experience.
  • Support Communication: Emails and details you provide when contacting us for support.

2. Purpose of Processing

We process your data only for the following purposes:

  • To process and deliver your orders.
  • To provide customer support and handle requests.
  • To maintain your shopping cart and improve site functionality.
  • To manage user accounts (optional opt-in).
  • To comply with our legal obligations, including accounting and recordkeeping.

3. User Accounts

  • Account creation is voluntary (opt-in).
  • Your account preserves your order history.
  • Accounts automatically locked after 4 months of inactivity and will be automatically deleted afterwards.
  • You may delete your account at any time, which permanently removes your stored history.

4. Cookies

We use cookies to:

  • Process payments via third-party payment services.
  • Enhance your shopping experience (e.g. to preserve currency selection).

You can manage cookies through cookie settings banner or your browser settings, but disabling them may affect site functionality.

5. Support Requests

  • Support-related emails and attached personal/order details are stored only while your request is being processed.
  • We delete support communications no later than one month after the last user email.

6. Data Sharing with Third Parties

For the purpose of payment processing:

  • We share necessary personal details (billing information) with our third-party payment operator.
  • The payment operator handles and stores your data in accordance with their own legal and regulatory obligations.

We do not sell or share your data with any other third parties for marketing purposes.

7. Data Retention

  • Billing and shipping details: Stored as required by accounting and legal obligations.
  • User accounts: Deleted upon inactivity or user request.
  • Support requests: Deleted no later than one month after the last interaction.
  • Cookies: use of cookies is detailed in “Customise Consent Preferences” banner located at the bottom left of your screen.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (subject to legal retention obligations).
  • Withdraw consent for optional account storage at any time.
  • File a complaint with your local Data Protection Authority.

9. Data Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: gdpr@k2hand.eu